Who we are

Our website address is: http://chillylemon.net.

What personal data we collect and why we collect it

When a customer provides contact or business information via a contact or quote form these details are kept private and sent to a secure email address for use only by Chilly Lemon. These details are never shared with a third party.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

All information collected from contact or quote forms is never shared with a third party. If a customer has expressed interest in the services of Chilly Lemon their emails will NOT be added to a mailing list without consent

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

To analyse the interaction of visitors on Chilly Lemon website Google Analytics is used to record pages visited and how visitors arrived at Chilly Lemon by a web search. If users are logged into Gmail Accounts visitors should be aware that information such as job, age and gender may be recorded by Google as outlined in their Gmail account terms or use.

Who we share your data with

The information you provide is NOT shared with a third party. Should your details need to be shared with another business to achieve a set goal such as setting up a hosting account or payment service on your behalf consent will be obtained first.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Information collected from contact or quote forms is sent to a secure Microsoft Exchange server email address

Visitor comments may be checked through an automated spam detection service.

Your contact information

Customer requiring clarification of Chilly Lemon privacy can do so by sending an email to: privacy@chillylemon.net

Additional information

How we protect your data

All emails and information collected from contact and quote forms are stored on a secure Microsoft Exchange Server. All business information and files supplied for the development of your website are stored on a secure cloud and back up external drive that are all password and virus protected.

What data breach procedures we have in place

Should a data breach occur all customers are contact by email and in the most serious cases in writing or by telephone.

What third parties we receive data from

Information collected from Google Analytics is used internally to view the viewing habits of users of the Website to help improve the visitors experience and Websites reach online.

What automated decision making and/or profiling we do with user data

Google Analytics is used to profile the visitors of the Website for marketing purposes.